This Privacy Policy is applicable if (i) you use and/or access the website and/or other websites (collectively, “Website”) which are owned or operated by 9zest, Inc. and/or its affiliates (collectively, “9zest”, “we,” “us,” or “our”), including any portions thereof available only to subscribers, and (ii) you use and/or access the mobile phone applications which we may own or operate currently or in the future (collectively, the “Applications”). 9zest provides its users a platform through its Website and Applications to connect with trainers, coaches, teachers, professionals and other specialists (“Coach”or “Coaches”) and other content provided as part of these services (collectively, the “Services” or “9zest Service”).

Capitalized terms not defined in this policy will have the meanings set forth in the Terms & Conditions.

Scope and Application

9zest is committed to protecting your personal information, Protected Health Information (“PHI”) and privacy. This policy describes the information we collect from you and how we use and secure it. We are required by law to maintain the privacy of your PHI and to provide you with notice of its legal duties and privacy practices with respect to your PHI. Please review our detailed HIPAA Notice here.

By using the 9zest Service, you expressly consent to the information handling practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the 9zest Service.

This Privacy Statement (“Statement”) applies to persons (“Users”) anywhere in the world who use our Services. If you use the Services as both a User and a Coach, the respective privacy statements apply to your different interactions.

Collection of Information

Information You Provide to Us

You may browse the Website without providing any personal information that may be used to identify you personally (“Personally Identifiable Information” or “PII”) or PHI. If you do not provide PII, you cannot enjoy Services. If you choose to provide us with your PII, you are agreeing to the processing and storage of your information in the United States and countries outside of the United States which may have data protection laws that differ from laws in your country.

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include, but not limited to, name, email, phone number, postal address, password, profile picture, payment method, items requested, training logs, history notes, objectives, goals, time availability, height, weight, date of birth, time zone, emergency contact and phone number.

We collect PHI such as, but not limited to, the fitness level and specific medical condition including injury history, gender, preferences, session summary, name and sequence of your exercise programs, your 9zest statistics and history, including the number of sessions you have done per month and in total, details such as per exercise performance, heart rate profile (if a monitor was used), calories burned, difficulty level, Coach’s notes, etc.

We collect the following information about your goals and medical condition: fitness goals and time period in which you intend to achieve it, medical condition, any related information that you may want to share. Such information may include the biometric and other relevant information. Examples of such information are the UPDRS score, BMR, fasting and random sugar level, etc.

We may use and disclose your PHI in connection with our operations, such as providing customer services and conducting quality review assessments. We may engage third parties to provide various services to us. If any such third party must have access to your PHI in order to perform its services, we will require that third party to enter an agreement that binds the third party to the use and disclosure restrictions outlined in this Notice.

We are permitted to use and disclose your PHI upon your written authorization, to the extent such use or disclosure is consistent with your authorization. You may revoke any such authorization at any time.

PHI will be shared with the Coaches assigned to help achieve your goals. Additionally the information may be shared with our support staff as well as used to improve our system, for statistical purpose and for efficiency reports to measure performances of our programs.

We may use and disclose your PHI as required by law.

We collect any information provided during the course of your interactions with us or with the 9zest Coaches (i.e., content of emails, “Contact Us” form, etc.) and other information you choose to provide.

Information We Collect Through The Use Of Our Services

When you use our Services, we collect information about you in the following general categories:

Location Information: We request permission for our Application collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our Application’s collection of location from your device will limit our ability to engage appropriate coach for you as our ability to derive approximate location from your IP address may not be precise.

Contacts Information: If you permit our Application to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, advice given, medical history and progress, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

Skype, WhatsApp, phone call and SMS Data : Our Services facilitate communications between Users and Coaches. In connection with facilitating this service, we may use applications and communication mechanism such as Skype, WhatsApp, email, Phone Call and SMS Data, and also may collect information including date and time of interaction and content of the message. You should maintain the confidentiality of your data while using such applications and communication mechanism. 9zest shall not be held responsible for any liabilities that arise due to your negligence to hold confidentiality of your data.

Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and time, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

Important Information About Platform Permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the 9zest app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the 9zest app seeks before you first use the app, and your use of the app constitutes your consent.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with information we collect through our Services. For example:

If you choose to link, create, or log in to your 9zest account with a payment provider (e.g., PayPal) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

If your employer uses one of our solutions, we may receive information about you from your employer.

When you request coaching services, our coaches may provide us with a User rating after providing services to you.

If you also interact with our Services in another capacity, for instance as a coach or user of other Applications we provide, we may combine or associate that information with information we have collected from you in your capacity as a User.

Use of Information

We may use the information we collect about you to:

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, improve existing features, develop safety features, provide customer support to Users and Coaches, authenticate users, and send product updates and administrative messages;

Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

Send or facilitate communications (i) between you and a Coach, such as estimated number of session engagements, or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split charge requests, or session sharing;

Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of 9zest and other companies, where permissible and according to local applicable laws; and to process contests, sweepstakes, or other promotion entries and fulfill any related awards;

Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

We may transfer the information described in this Statement to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside.

Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

Through Our Services

We may share your information:

With Coaches to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by Coaches, goals, medical condition, change of condition with the sessions and/or with the Coaches;

With other users if you use a sharing service; and with other people, such as when you want to split cost of a session with a friend;

With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;

With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;

With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and

With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider), if you participate in any of our enterprise solutions such as 9zest for Business.

Other Important Sharing

We may share your information:

With 9zest subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;

With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;

In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;

With law enforcement officials, government or law enforcement authorities, regulatory agencies or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of 9zest or others;

9zest Website, Applications and its servers are operated by its employees, consultants and partners globally. We use cloud or virtual data storage services ( “Cloud”) which may have their physical presence anywhere in the world. If you are located outside of the United States, please be aware that any Personal Information you provide to us will be transferred to Cloud. By using the Services and by providing us Personal Information when using our Services, you hereby consent to this transfer and our use of the information and data provided by you in accordance with this Privacy Policy.

In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

If we otherwise notify you and you consent to the sharing; and

In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

Coaches can only share content if you have allowed it through the application. By default, the permission setting is off.

With your permission, third-party applications or services may access your Personal Information. We use standard OAuth (open authorization) to enable you to give permission to share your Personal Information with other websites and services, such as Facebook and Twitter (e.g., when you agree to a pop-up requesting you to allow another application to access your account information). We also use OAuth to allow us to share information about you that is stored by us without sharing your security credentials.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services.

Special circumstances under which we may disclose your PHI:

Apart from the circumstances mentioned in heading Collection of Information, we may use or disclose your PHI in below special circumstances:

  1. Government Authorities. We may disclose your PHI to public health authorities or other governmental authorities for purposes including preventing and controlling disease, reporting child abuse or neglect, reporting domestic violence and reporting to the Food and Drug Administration regarding the quality, safety and effectiveness of a regulated product or activity. We may, in certain circumstances disclose PHI to persons who have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition.
  2. Workers’ Compensation. We may disclose your PHI as authorized by, and to the extent necessary to comply with, workers’ compensation programs and other similar programs relating to work related illnesses or injuries.
  3. Health Oversight Agencies. We may disclose your PHI to a health oversight agency for authorized activities such as investigations, audits, licensing, inspections, and disciplinary actions relating to the healthcare system or government benefit programs.
  4. Legal Proceedings. We may disclose your PHI, in certain circumstances, as permitted by applicable law, in response to an order from a court or administrative agency, or in response to a subpoena or discovery request.
  5. Law Enforcement. We may, under certain circumstances, disclose your PHI to a law enforcement official, such as for purposes of identifying or locating a suspect, fugitive, material witness or missing person.
  6. Research. We may, under certain circumstances, use or disclose PHI that is necessary for research purposes.
  7. Decedents. We may, under certain circumstances, disclose PHI to coroners, medical examiners and funeral directors for purposes such as identification, determining the cause of death and fulfilling duties relating to decedents.
  8. Specialized Government Functions. We may in certain situations, use and disclose PHI of persons who are, or were, in the Armed Forces for purposes such as ensuring proper execution of a military mission or determining entitlement to benefits. We may also disclose PHI to federal officials for intelligence and national security Purposes.
  9. Organ Procurement. We may, under certain circumstances, use or disclose PHI for the purposes of organ donation and transplantation.
  10. Threat to Health or Safety. We may, under certain circumstances, use or disclose PHI if necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

Age Limitation

We do not knowingly collect Personal Information from children under the age of 18.. If you are under 18, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through Website or Applications without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us, please contact us, and we shall endeavor to delete that information from our databases.


We may change/alter/amend this Privacy Policy from time to time. By accessing the Website or Applications,and/or using the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. If we change the terms of this Privacy Policy, the new terms will apply to all PHI that it maintains, including PHI that was created or received before such changes were made. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the information. Please refer back to this Privacy Policy on a regular basis.

Your Choices

Account Information

You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at [email protected] Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

Access Rights

9zest will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Contact Information

We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.


We may suggest you to invite your friends to a free 9zest session or to save on future sessions. In such cases, it is your responsibility to ensure that these individuals are people with whom you have a personal relationship (frequent communications, shared affinities, opinions, etc.). We ask you to only invite people who are part of your close circle and who are likely to be interested in the 9zest Service.

We have implemented several security measures to help protect your personal information (for example, regular scanning of the Website and Applications in order to assess vulnerabilities, sensitive information encrypted via Secure Socket Layer (SSL) technology, etc.).

However, please note that no computer system is perfectly secure and our security measures can only serve to help minimize the risk of security issues.

As a registered user of the Services, you are entirely responsible for maintaining the confidentiality of your user account information. You may not use the account or user name of any other member at any time. You must notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your or anyone else’s user account information.

You are also entirely responsible for any and all activities which occur under your user account. We will not be liable for any loss that you might incur as a result of someone else using your account, either with or without your knowledge. You may also be held liable for any losses incurred by 9zest, its affiliates, officers, directors, employees, consultants, agents and representatives due to someone else’s use of your account.

One Account Per User. You agree not to register or subscribe for more than one account, create an account on behalf of someone else, or create a false or misleading identity on our Website or Applications. If your registration or subscription is revoked for any reason, you agree not to register or subscribe again with our Services using another username or through any other means. If we have reason to suspect, in our sole discretion, that your account has previously been terminated, we reserve the right to terminate any new accounts you have registered without any notice to you, or to exercise any other remedies available to us under these Terms & Conditions or by law.


On written request and subject to proof of identity, you may access the personal information that we have collected, used or disclosed, and request that it be corrected, as authorized or required by applicable law.


Please send any comment, question or complaint regarding our Privacy Policy or any request to access or correct your personal information by mail or email using the following contact information:

ATTN: Chief Privacy Officer

9zest, Inc.
11206 Bradbury Lane
Reston VA, 20194
[email protected]